EndpointLock™ uses the Windows driver signatures to be certain that your kernel is intact. This means all legitimate drivers on your computer should have a special identifier proving to Windows the vendor it came from and that it is unchanged from the way the vendor designed it.
If you receive this message it means EndpointLock has detected an issue with the signature of the driver it shows you. This could be for any one of the following reasons:
- Keylogging malware might have been installed on your computer and hidden to look like a driver. (Which is why EndpointLock performs this check!)
- If the driver is not a Microsoft driver, it is either an old, unsigned driver (contact the device vendor for a current, signed driver), or a rogue driver that should be removed before using the computer for sensitive operations.
- If this message is reported for a Microsoft driver like “i8042prt.sys” for Windows 7, the issue is likely due to Microsoft update KB3004394. For more information please visit http://support.microsoft.com/kb/3024777
- Otherwise a disk error or software error (not connected in any way to EndpointLock™) has damaged the Windows catalogs. In this case see http://technet.microsoft.com/en-us/library/cc734083.aspx
Resolving this warning
Most importantly, EndpointLock is still doing its intended job of protecting your keystrokes BUT we cannot assure the protection is complete while this issue is present!
In order to get rid of this warning you must either:
- Update the driver to a newer, properly signed version.
- Uninstall the driver (only if you are sure your system does not rely on it).
- Ensure your computer's operating system is up to date (https://support.microsoft.com/en-us/help/12373/windows-update-faq.
Warning: If you are not comfortable performing these operations yourself please seek out a local computer technician! Fixing a problem driver can be a complex issue and falls outside the scope of EndpointLock software itself. EndpointLock's support team will not be able to assist in the removal or update of your device drivers.